FAQ - Frequently Asked Questions
Do you have a question about our products, sustainability, or how to use them? Check our FAQs for more information. Please note that the answers may vary depending on the type of soap dispenser. Therefore, always check that you're viewing the information for the correct product.
General questions
Why do only the Lesseau soap bars fit?
Our soap bars are specially developed and designed to work with our dispensers. Our soaps have a unique shape and texture, specifically designed to ensure just the right amount of soap in our dispensers. We guarantee many more servings of soap, namely 350+ servings.
Furthermore, the ingredients and composition are crucial for working well with our dispensers. This ensures our soap bars don't clog or buildup. Furthermore, we guarantee the quality of our soap bars. Our soaps are 100% vegan with natural ingredients. We consciously choose top quality from renowned soap factories in France, Austria, and the Netherlands. This way, we guarantee luxury, comfort for your skin, and reliable sustainability in every dispensing action – pure trust and craftsmanship.
The dispenser produces thicker chunks of soap, why is this?
This usually means your refill is almost empty. You can still use the leftovers, but you can still add a new soap bar on top.
Does the soap get wet in the dispenser?
No, all soap dispensers are water-repellent.
Automatic soap dispenser
How do I hang the automatic soap dispenser on the wall and prepare it for use?
1. Choose a location for the automatic soap dispenser and ensure the surface is clean and free of grease . Make sure there is approximately 15 cm of free space underneath the automatic soap dispenser.
2. Next, drill two holes in the wall; use the wall plate as a handy drilling template so you know exactly where to drill. Prefer not to drill? Attach the included wall plate , with strong double-sided tape, to the back wall . This tape adheres perfectly to a smooth surface.
3. Press the wall plate firmly and let it adhere for about an hour , so that it is optimally secured.
4. Then slide the automatic soap dispenser from top to bottom onto the wall plate.
5. Wait 10 seconds while the automatic soap dispenser measures the distance to the surface.
6. Then insert a soap bar by unscrewing the top ring of the automatic soap dispenser. The automatic soap dispenser can hold up to two bars of soap.
After that it is immediately ready for use.
How do I attach the automatic soap dispenser to the freestanding stand?
1. Clean and dry the surface thoroughly.
2. Remove the red protective backing from the tape. Align the marked points with the wall mount holes on the stand.
3. Press the supplied wall plate firmly with the double-sided tape and let it adhere for about an hour , so that it is optimally secured.
4. Then slide the automatic soap dispenser from top to bottom over the back plate.
5. Wait about 10 seconds; during this time, the automatic soap dispenser will measure the distance to the surface.
After that it is immediately ready for use.
How long does a soap bar last?
Combined with the Lesseau Automatic Soap Dispenser, one bar of soap provides over 350 servings. Enjoy months of efficient, moisturizing, and waste-free luxury.
Soap is spontaneously falling out of the automatic soap dispenser. What can I do about it?
This is easily solved by removing the automatic soap dispenser from the wall plate ( slide the automatic soap dispenser gently upwards ).
Then wait about a minute before re-attaching the automatic soap dispenser to the wall plate.
Then let it stand for another 10 seconds , during which time the automatic soap dispenser will measure the distance to the surface.
After that it is ready for use again.
What is the battery life?
The battery is a rechargeable battery (lithium) that the supplier guarantees is charged with sustainable energy.
The lifespan depends on how much you use the automatic soap dispenser, but expect 12 to 15 months in a family situation , and 6 to 8 months in a professional environment.
How do I charge the automatic soap dispenser?
You will receive a USB-C cable with your automatic soap dispenser.
1. Carefully slide the automatic soap dispenser upward to remove it from the wall bracket. The automatic soap dispenser will then automatically switch to "sleep mode," so no soap is dispensed when you move past the sensor.
2. On the back, you'll find a small rubber cover . Remove this to reveal the charging port.
3. Next, connect the USB-C cable and connect the other end to a power source .
4. After about 6-8 hours of charging, you can disconnect the cable and replace the rubber cover .
5. Then slide the automatic soap dispenser from top to bottom onto the wall plate.
6. Then wait for about 10 seconds ; during this time, the automatic soap dispenser will calibrate the distance to the surface.
7. Then it is ready for use again.
After charging, the automatic soap dispenser no longer works. What now?
There's a good chance the automatic soap dispenser isn't mounted to the wall yet.
To prevent unnecessary soap loss, the automatic soap dispenser automatically switches to sleep mode when removed from the wall plate (or stand). This keeps the soap neatly in place and prevents unexpected dispensing.
If you click the automatic soap dispenser back onto the wall plate , it will become active again.
Please wait 10 seconds before using it; during this time, the automatic soap dispenser intelligently measures the distance to the surface and calibrates itself.
There's a red light on the automatic soap dispenser and it's flashing. What does that mean?
When the indicator light flashes every 10 seconds , the battery is empty and needs to be charged. While charging, the LED flashes every 3 seconds .
Where are the soap dispensers produced?
The automatic soap dispensers are fully assembled in the Netherlands at our Arnhem facility. The components are sourced from various locations, primarily within Europe. This allows for short routes and reduced CO2 emissions. We closely monitor the production process and only accept good working conditions. We offer good pay and clean workspaces. We truly stand behind our products and the production process. Even packaging (also without glue), stickers, and other components are made as sustainable as possible.
What material is the automatic soap dispenser made of?
Our automatic soap dispensers are made of recycled plastic: ABS. Both the interior and exterior are made of recycled plastic. The most sustainable choice is the black dispenser because it's made with more recycled plastic. This is due to the composition of the color.
Moreover, the plastics used in both the white and black dispensers are very durable and long-lasting. Should there be a problem, we can reuse all the materials.
This way nothing is lost.
Travel Soap Dispenser
How do I use the travel soap dispenser?
1. With dry hands, turn the top half of the travel soap dispenser clockwise.
2. The travel soap dispenser automatically closes with each click. This isn't a full circle, but it's enough to clean your hands.
3. Add water and wash your hands.
How do I insert a new soap bar into the travel soap dispenser?
1. Then, with the palm of your hand, open the travel soap dispenser by turning the inner colored ring counterclockwise.
2. Insert the new soap bar and close the travel soap dispenser by gently pressing both rings together. Note the small indentation in the center.
3. Then turn the inner colored ring clockwise.
If the travel soap dispenser is difficult to turn, you can fix this by turning it counterclockwise and then clockwise again.
With frequent use, the travel soap dispenser may also become stiff. In that case, it's time to clean the dispenser and let it dry thoroughly before placing the soap bar inside. You can also place the travel soap dispenser in the cutlery drawer or basket of the dishwasher.
How do I prevent soap from falling out of the travel soap dispenser after use?
The travel soap dispenser is designed so that when you turn it until you hear a click , it's completely sealed. This prevents any soap from dispensing. Moreover, the soap bar stays clean and dry. This keeps everything clean and prevents unnecessary waste.
How do I clean the travel soap dispenser?
The travel soap dispenser can be cleaned in the dishwasher as follows:
1. Open the travel soap dispenser.
2. Place the loose parts in the cutlery drawer or cutlery basket of the dishwasher.
3. Allow the parts to dry completely after the dishwashing cycle.
4. Place the soap bar back in the travel soap dispenser, or use a new soap bar.
5. Close the travel soap dispenser again.
The travel soap dispenser is then immediately ready for use .
How many times can I wash my hands with one bar of soap in the travel soap dispenser?
With the soap bar in the travel soap dispenser you can wash your hands about 250 times.
Accessories
How do I attach the automatic soap dispenser to the freestanding stand?
The automatic soap dispenser comes with a wall plate. This wall plate is secured with 3M tape.
You'll see a marking on the stand. This indicates where you can attach the wall plate of the automatic soap dispenser. Clean the surface first and then attach the included plate with double-sided tape . No screws are needed .
Does the stand remain stable?
The portable stand with automatic soap dispenser is sturdy enough for daily use. And you never have to touch the automatic soap dispenser, making it very unlikely to tip over.
Does the stand scratch the surface?
No, there is an anti-slip layer underneath the stand to prevent this.
Can I mount the automatic soap dispenser on the wall later?
Absolutely. The same plate you used to attach the automatic soap dispenser to the freestanding stand with double-sided tape can also be used to mount it on the wall. And if you still have the screws, you can use those too.
Please keep at least 15 cm space between the automatic soap dispenser and the surface below.
